Troubleshooting
Account & Billing
Manage your subscription, update payment information, and resolve billing issues.
This section covers common account and billing questions. For issues not covered here, contact TrustCyber support at [email protected].
Subscription Management
| Action | How To |
|---|---|
| View current plan | Settings → Billing → Current Plan |
| Upgrade plan | Settings → Billing → Upgrade Plan |
| Cancel subscription | Settings → Billing → Cancel Subscription (or contact [email protected]) |
| Update payment method | Settings → Billing → Payment Method |
| Download invoices | Settings → Billing → Invoice History |
Common Billing Questions
What happens to my data if I cancel?
If you cancel your subscription, your data is retained for 30 days. During this period, you can export your reports and assessment data. After 30 days, all data is permanently deleted in accordance with our data retention policy.
Can I change my billing cycle?
Yes. You can switch between monthly and annual billing from Settings → Billing. Annual billing provides a 20% discount compared to monthly billing. Changes take effect at the start of your next billing cycle.
NoteEnterprise customers are billed annually via invoice. Contact [email protected] to discuss enterprise pricing and payment terms.